I’m a Staff Product Designer who helps teams solve complex problems across B2B SaaS, from regulated and compliance-heavy workflows to marketing automation and client-facing products.
I focus on clarity, systems thinking, and measurable outcomes. I help teams move from ambiguity to scalable, research-backed solutions through UX architecture and close collaboration with product and engineering.
2024 – Present
STAFF PRODUCT DESIGNER // Twilio
Lead KYC product designer at Twilio, providing strategic oversight for compliance and identity verification workflows.
Shaped complex B2B SaaS workflows in regulated, compliance-heavy domains
Drove cross-functional alignment through design systems, UX architecture, and research-led decision-making
Led design effort to unify 11+ fragmented compliance registrations, improving time-to-delivery by standardizing workflows
Conducted user research and usability testing to validate solutions and reduce user friction
Collaborated with product and engineering to embed design standards into scalable workflows across multiple teams
2022 – 2024
SENIOR → PRINCIPAL PRODUCT DESIGNER // Act-On Software
Served as the most senior designer on the team, providing mentorship, design direction, and strategic guidance across initiatives.
First designer to attain the Principal title, recognized for leadership and strategic impact
Led product design for the Email Composer redesign through a successful beta launch
Initiated and led complex email validations research, improving functionality, usability, and documentation
Partnered with product to envision how AI features could be integrated across the product landscape
Advocated for enhanced customer feedback mechanisms and post-launch process improvements
2018 – 2022
MANAGING PARTNER // Foundry 503
Co-founder of Foundry 503, overseeing design strategy, client delivery, and technical execution for a multidisciplinary studio.
Led UX/UI projects for a diverse client portfolio, delivering high-quality, outcome-driven design solutions
Served as front-end engineer for client engagements, implementing design system–based Shopify storefronts
Directed front-end development standards to ensure scalability and visual consistency
Streamlined design and delivery processes, improving team efficiency and time-to-market
Oversaw project timelines, budgets, and client communications
Conducted heuristic reviews and translated insights into actionable design recommendations
2017 - 2018
INTERN → UX SPECIALIST → SENIOR UX SPECIALIST // Ansira
Joined the agency as a UX intern and rapidly progressed into increasingly senior roles, taking on ownership of complex client work.
Developed internal reporting sites for enterprise clients including Aflac and Petco
Led A/B testing initiatives and rapid prototyping to optimize client experiences
Maintained and evolved internal design systems to support client implementations
Designed interfaces for complex internal systems for clients such as KinderCare, Anheuser-Busch, and Coca-Cola
BA DIGITAL MEDIA // Eastern Mennonite University
Certification UX & FRONT-END DEVELOPMENT // Epicodus